Privacy Policy

Introduction

We respect your privacy and are committed to safeguarding personal information collected through our booking and support channels.

Information We Collect

• Contact details such as name, email, and phone
• Booking details and participant preferences
• Payment metadata from secure payment processors
• Website usage data for analytics and performance

How We Use Information

• Process and manage bookings
• Send confirmations and operational updates
• Provide support and service recovery
• Improve tours, website performance, and customer experience
• Comply with legal and safety obligations

Information Sharing

We only share personal data with necessary service providers (e.g., payment processors, communication providers) and legal authorities where required.

Cookies and Analytics

Essential cookies support security, currency preferences, and bookings. How optional analytics and advertising cookies start depends on where you are browsing from. If you are in the European Union, the European Economic Area, the United Kingdom or Switzerland (or we cannot tell where you are), they stay off until you choose them. Elsewhere, they are on by default and a notice lets you decline them at any time. Analytics measures site use; advertising helps attribute enquiries and bookings to campaigns. You can accept, decline, or change each category through Cookie settings in the footer. We use your approximate country, provided by our network, only to decide which of these applies. Withdrawing a category stops its tags, clears its optional browser cookies, and stops future marketing reporting for linked enquiry references. An essential owner cookie lets us honor that withdrawal. An attribution record can include campaign parameters, advertising click IDs only with advertising consent, an analytics client ID only with analytics consent, the landing path without query parameters, and the referring website host. Browser attribution and server enquiry references expire within 90 days. Booking records are retained separately for service and legal purposes. Advertising and analytics providers may process data under their own privacy terms.

Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, or portability of your personal data.

Contact

Questions about this policy can be sent to [email protected] or by phone at +971 50 823 8657.